Can I access my MetaTrader 5 trading account on any web browser?
Yes, you can access your MetaTrader 5 trading account on any browser. We suggest you use Chrome for the best experience.
How do I install MT5?
To install MetaTrader 5 on Windows, download the setup file from the MetaTrader 5 page. Run the file, customize settings if needed, and complete the installation. Afterward, open MetaTrader 5. For your first login, close the "Open an account" window, and sign in to your trading account to start trading.
I can’t find my server on the server list. How do I add the server while login?
The server information corresponding to your trading account can be in the login credential email that you receive for your newly opened trading account. We suggest you check your inbox or spam folder for the received details. If you do not have access to the email, you may contact our LiveChat.
Is MetaTrader 5 suitable for beginners?
MetaTrader 5 is a suitable trading platform for all types of traders, from beginners to professionals. As a beginner, MetaTrader 5 offers you to gain access to a variety of tools for your fundamental and technical analysis. With the latest version of MetaTrader 5, you can also tap on the support of Expert Advisors (EA), trading signals, and the capability to hedge positions. The MetaTrader 5 platform can be accessed anywhere, anytime, and is available on both mobile apps and web browsers.
My order was stop-out. Why?
Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 20%. This will trigger a stop-out, and your positions will start closing. And please note that it starts to close positions from the most unprofitable.
My pending order was deleted. Why?
Your pending order will be deleted from the platform if your free margin is not enough to cover the margin required for opening this order.
What are the differences between demo and live accounts?
On live accounts, trades get executed on the real market. But on demo accounts, they don't. Also, by using demo accounts, traders use virtual money in a risk-free environment to get familiar with the trading platform and the Forex market and to test different trading strategies. A demo account helps you to figure out how the real market works and gives you a risk-free experience in your trading journey. It is a good way to start trading!
What are the differences between MetaTrader 4 and MetaTrader 5?
MetaTrader 4 is designed for CFD forex instruments, whereas MetaTrader 5 is a multi-asset trading platform, including both centralized and non-centralized financial markets, such as indices, and FX trading instruments. In addition, MetaTrader 5 is faster and more efficient than MetaTrader 4.
What trading platforms are available?
We provide MetaTrader 5 on various desktop and mobile devices. You can find more information on our MetaTrader 5 page.
Where can I find my trading account login details?
You can find your trading account login details in your login credential email that you receive after you open a new trading account.
Can I make a deposit and start trading without verification?
Yes, you can open a trading account, deposit money, and start trading without a verification process.
How long does it take to open an account?
The process of account opening is easy, instant, and takes less than 1 minute. You will just fill in the blanks about yourself such as name, surname, email, etc.
What leverage will be my live trading account?
When opening a trading account, the maximum leverage you can choose is 1:500. You can change the leverage of each trading account in the Secure Client Area.
What types of accounts does InvestM offer?
Our customers can open Fixed, Variable, ECN account with market execution and floating market spread from 0 pips. For more information, visit the Accounts Overview page.
Can I become a partner of InvestM? Which benefits do you offer?
By partnering with InvestM, you will be able to enjoy exclusive packages with competitive high returns. Invest M has a global presence in the online trading industry and had strong, transparent, and long-term partnerships with clients. We provide you access to an exclusive trading environment and a deep liquidity pool with low spreads from 0 pips. With marketing materials that we provide, state-of-the-art technologies, and hybrid payment solutions, our partners can enjoy a range of benefits to grow their business and increase their earning potential.
What support do you provide to an IB?
We provide our Introducing Brokers flexible payouts, marketing materials, and competitive commission with a dedicated and professional support manager.
Can I upload documents of friends or relatives instead of my own?
The documents to be uploaded must match the name and details of the person with whom the account is registered in our system. It is forbidden to upload documents from third parties.
What documents need to be uploaded for verification?
You need to upload an Identity document. It is necessary to provide a color copy of a valid, identity document issued by the government body and containing a sample of your photo. The document number and all the details must be visible. It can be: - ID; - A valid passport or national identity card; - The passport; - Driver's license. There is no need to upload documents of all types. You just need to upload only one of them.
What if the uploaded document has expired?
In this case, you get a mail about expiration. Then, you must upload a new document that has not been uploaded yet in the system.
Can I make a deposit from accounts not registered in my name?
You cannot use other people's accounts to deposit funds into your trading account. To make a deposit, use only those accounts that are registered in your name.
Can I transfer funds between my trading accounts?
Yes! You can transfer funds between your real trading accounts.
Can I withdraw to any bank account?
You can withdraw to any bank account which is in your name.
Is there a fee on deposits?
No, we do not charge any deposit fees.
My current balance is negative. Can I deposit?
Yes, you can. Contact Customer Support or our Sales Department to correct the negative balance on your account. Then, you can deposit easily.
Why was my internal transfer declined?
Because of the insufficient free margin, your internal transfer may decline.